Question 1

What size should I choose?

Accepted Answer

HITO is graded XS to 2XL with a tailored — not boxy — silhouette. Between sizes, take the smaller size for a sharper line or the larger for a relaxed drape. Full chest, waist and inseam measurements are on the size guide.

Question 2

Can I have my scrubs altered?

Accepted Answer

Yes. Local alterations are handled in Singapore — hems, tapering and sleeve length are the most common. Speak to your account manager or write to care@hitoscrubs.com to arrange it.

Question 3

Do you offer a sizing set before a bulk order?

Accepted Answer

For corporate programmes we send a try-on set across the full size run so every team member can confirm their fit before production begins.

Question 4

How do I wash my scrubs?

Accepted Answer

Machine wash cold on a gentle cycle with like colours, then tumble dry low. Skip fabric softener — it coats the moisture-wicking yarn. Colour-locked dyes hold through more than a hundred washes.

Question 5

What is the fabric?

Accepted Answer

A four-way stretch performance blend with a dry-touch finish, engineered for a twelve-hour shift: breathable, wrinkle-resistant and shape-retentive.

Question 6

Do you provide embroidery?

Accepted Answer

Yes. In-house embroidery covers names, credentials, department lines and full brand marks, with digitising included. Turnaround is typically five to seven working days on stocked styles.

Question 7

Is there a minimum order quantity?

Accepted Answer

No. Zero MOQ applies to stocked colourways — order one piece or one thousand. Fully bespoke fabric development carries a minimum, confirmed in your quotation.

Question 8

Can hospitals place bulk orders?

Accepted Answer

Bulk and departmental orders are our core business. A dedicated account manager handles sizing sets, staged rollouts, reorders and replacement stock for the life of the programme.

Question 9

How long is delivery?

Accepted Answer

Stocked styles ship within one to two working days and arrive in two to five. Embroidered orders add five to seven working days; bespoke programmes are scheduled to your rollout date.

Question 10

Is delivery free?

Accepted Answer

Delivery is free on orders above $200. Below that, a flat local delivery fee is calculated at checkout.

Question 11

What is your returns policy?

Accepted Answer

Unworn, unwashed pieces with tags attached can be exchanged within 14 days of delivery. Embroidered and bespoke items are final sale.

Frequently Asked Questions

Sizing & Fit

Fabric & Care

Orders & Customisation

Delivery & Returns