Shipping & Returns

Stocked styles are dispatched within one to two working days and typically arrive in two to five working days within Singapore.

Embroidered orders add five to seven working days for digitising and stitching. Bespoke corporate programmes are scheduled to your rollout date and confirmed in writing.

Delivery is free on all orders above $200. Below that threshold a flat local delivery fee is calculated at checkout.

Regional and international shipping is quoted per order — write to care@hitoscrubs.com with your destination and quantities.

You will receive a dispatch confirmation with tracking details as soon as your parcel leaves our Ubi facility. Corporate rollouts receive a consolidated delivery schedule from your account manager.

Unworn, unwashed pieces with tags attached can be exchanged within 14 days of delivery. Sizes are subject to availability; where a size is out of stock we will hold the exchange until the next production run or issue a credit.

Embroidered, personalised and bespoke items are final sale.

Faulty or incorrectly supplied items are replaced at our cost. Contact care@hitoscrubs.com within 14 days of delivery with your order number and a photograph, and we will arrange collection.

Approved refunds are issued to the original payment method within 7 to 10 working days of the item being received and inspected.

Hems, tapering and sleeve adjustments are handled locally in Singapore. Alterations on newly purchased pieces are complimentary for corporate uniform programmes.